Recently, I encountered a potentially awkward situation during a meeting with a client. While in the middle of a meeting, I started to get a runny nose. The only problem? It wasn’t snot. I had a bloody nose. Of course my instant reaction was to excuse myself and let them know I had to run to the restroom. So picture me in the bathroom, head tilt back, a bloody paper towel in one hand and another shoved up my nose (Gross picture, right?), hoping nobody walks in to this potentially awkward sight. While simultaneously trying to get my nose to stop bleeding, I was attempting to think of an excuse since my client was probably wondering where I was and why I had been in the bathroom for several minutes. So what solution did I come up with? Since I am one to joke around, I decided to bring light to the situation and laugh it off with the client. I figured that if I could laugh about it and, at the same time, get the client to laugh about it too, I’d be in the clear. As a result, it worked and I spent the rest of my appointment with a kleenex up my nose. The good news is that we are working on a potential good-size project and we didn’t miss a beat.
I learned a lesson on flexibility through this situation. It’s easy to sit here and write about leadership lessons and principles. It’s another thing to encounter actual situations where you have to react properly and accordingly. There are going to be situations that come up where you didn’t exactly plan for things to happen that way. For example, I was all prepared for my meeting that day and me and my colleague had it mapped out. I have news for you: a bloody nose wasn’t on the agenda.
The following are three tips on flexibility in less-than-ideal situations that I learned from my blood nose incident:
1. Be honest
I didn’t really have a choice in my situation since I was wearing the truth on my face, but the worst thing we can do is be dishonest. If I had tried to play it off and returned to my client acting like nothing was going on, my nose would have started bleeding again and I would have had to excuse myself again. At that point, the client would be wondering why I keep leaving the meeting. He might even think that the reason I keep leaving is because I have something more important to tend to than him . Does anything good ever really come out of being dishonest? Rarely does that happen. Just be honest.
2. Laugh it off
This whole bloody nose incident could have been very awkward. Although it may be cliché to say this, I think it runs true anyway: It’s only awkward if you make it awkward. Don’t take yourself too seriously. I heard someone say once, “Take what you do seriously, but don’t take yourself too seriously.” Sometimes you just have to laugh at yourself. John Maxwell says, “You better laugh at yourself, because everyone else is laughing at you!” This particular situation made for a good laugh.
3. Keep your goal in mind
Remember your goals and objectives. For me, I knew what my goal was for that appointment and what I wanted to accomplish. Even though I may have taken a detour to get to the destination, we still made it. More times than not, your journey isn’t going to consist of a straight line from the starting point to your end goal. Detours are going to occur. In fact, you should be prepared and expect them. However, don’t veer too far off the straight line. Keep your end goal in mind because all that matters is that that is where you end up. Whatever happens inbetween is just your story.
Brandon is the founder and author of Proverbs and Business. He is currently in the process of moving Proverbs and Business to his new website, www.brandonhelderop.com. Brandon enjoys writing about Leadership, Social Media and Politics. You can follow him on Twitter at @b_helderop or contact him at firstname.lastname@example.org.